Frequently Asked Questions


Here are answers to commonly ask questions.
If you don't find an answer here, please send us an inquiry.

Can I check in before 3PM?
Check-in starts from 3PM as we need to clean the rooms between check-out and check-in.
Can I cancel my reservation?
Can I check in after 6PM?
Can I extend my stay?
Can I send my luggage to the hotel prior to my arrival?
Is breakfast included?
Which amenities are included?
What are the payment methods?
Is there cleaning during the stay?
Is there Wi-Fi available?
Is there iron and ironing board available?
Is there staff available during the night in case of emergency?
What happens if I lose my room key?


349 Tenjinmae-cho, (Matsubara-dori Nishinotoin-nishiiru) Shimogyo-ku, Kyoto-shi, Kyoto 600-8459

Phone / Fax

Phone: +81-75-585-5470
Fax: +81-75-585-5471